Frequently Asked Questions (FAQ)
Welcome to Levi Juliana’s FAQ page. We’ve compiled answers to some of the most common questions to help guide your shopping experience. If you can’t find what you’re looking for, don’t hesitate to contact us at [email protected]—we’re here to help!
1. What types of dresses do you offer?
At Levi Juliana, we specialize in elegant guest dresses designed for a variety of occasions, including weddings, formal dinners, cocktail parties, and celebrations. Our styles range from flowy maxi dresses to chic midi and mini dresses, available in various colors, silhouettes, and fabric types to suit different preferences.
2. How do I choose the right size?
We provide a detailed sizing guide on each product page to help you find the best fit. Please refer to this chart and compare it with your body measurements. If you are in between sizes or unsure, feel free to email our customer support team for personalized recommendations.
3. Do you ship internationally?
Yes, we ship worldwide! Shipping times and costs may vary depending on your location. You can review our full shipping policy at Shipping & Delivery.
4. How long will it take to receive my order?
Most orders are processed within 1–3 business days. Standard shipping usually takes 5–10 business days, depending on your location. Expedited options may be available at checkout. You’ll receive a tracking number once your package is on its way.
5. Can I return or exchange an item?
Absolutely. We accept returns and exchanges within 30 days of delivery, provided the item is unworn, unwashed, and in its original condition with tags attached. Please refer to our Returns & Exchanges Policy for more information or email us at [email protected] to initiate a return.
6. Do you restock sold-out items?
Some of our bestsellers are restocked depending on availability. If a specific style or size is out of stock, we encourage you to sign up for restock notifications on the product page or email us directly.
7. What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and select other secure payment gateways at checkout. Your payment details are encrypted and protected to ensure safety.
8. Can I make changes to my order after it’s been placed?
We strive to process orders quickly. If you need to make a change, please contact us immediately at [email protected]. While we can’t guarantee modifications once the order is confirmed, we’ll do our best to assist you.
9. Is your website secure?
Yes, levijuliana.com uses SSL encryption and secure checkout systems to ensure your data and payment information are protected.